Feb.12

The Lubrizol Corporation

MSI (re-)packaging, App-V Sequencing and testing/publishing applications in Citrix Xenapp/SCCM according to company guidelines.
Day-to-day SCCM Administration and maintenance (SCCM 2012 R2).
Member of a cross-platform Client Service Support group to provide 3rd line support on packaged applications, Citrix XenApp, SCCM, Windows 7/8.1 and Windows Server 2003/2008 R2/2012…

Side Projects: Infrastructure Integrations

  • Merquinsa Project (Spain): 80+ pc’s (4.2012-7.2012)
  • Lipotec Project (Spain/Germany): 120+ pc’s (2.2013-7.2013) 

Infrastructure Integration duties

  • Assessment of their current environment, in particular software used in their environment and testing for compatibility within our Windows 7 managed environment.
  • Verifying licensing for their applications, looking for opportunities to use alternatives already licensed within Lubrizol environment.
  • MSI Re-packaging of their applications, creating SCCM deployments, creating installation documentation. Testing of lab equipment related applications on-site.
  • Setting up migration room and testing of migration scripts/procedures before go-live.
  • Technical lead for small team of migrators: providing guidance/assistance where needed.
  • Performing migrations during go-live with team of 3 migrators.
  • Migration administration in SharePoint 2010.
  • Post-migration support.
IT Consultant at Projinit (2009 - 2015)

Feb.12

The Lubrizol Corporation

Windows XP to Windows 7 migration project combined with Hardware refresh

EMEA Technical Site Lead duties

  • First point of contact on-site during Windows 7 deployment phase in case of (urgent) issues that either impact the business or would stop the deployment phase
  • Performing site preparation tasks such as checking the infrastructure; retrieving info from the responsible business people about special desktop computers with lab equipment attached to them; contacting vendors about local lab related software packages.
  • Installing on-site migration room infrastructure (network equipment, KVM switches, VOIP phones,…)
  • Testing infrastructure before start of deployment phase (checking if all folders/files for the imaging process – MDT – are in place on the migration server, checking DFS settings are correct, checking network performance,…)
  • Documenting non-standard software installations
  • Working with the business managers for software standardization within Lubrizol
  • Finding solutions/workarounds for desktops that require applications that are not Windows 7 compatible.
  • Participating in daily status update meetings (providing feedback on issues, making suggestions for improvements in the migration procedures/processes)
  • Working with Asset Management team to get a better tracking of IT assets
  • Fileserver cleanup after site completion
  • Follow-up on user issues after migration
  • Assisting local migration teams working in other regions (mostly Asia) remotely

Migration Team Leader duties

  • Providing training for migration team members on-site
  • Assisting in migrating desktops/laptops
  • First point of contact for migration team members in case of problems/questions
  • Follow-up on daily planning and adjusting planning when needed
  • Logging problems/questions for daily status update meeting
  • Updating administrative information on Sharepoint portal
IT Consultant at Projinit (2009 - 2015)

Feb.12

The Lubrizol Corporation

1st/2nd line Helpdesk Officer for EMEAI region

  • Logging and solving day to day issues; escalating critical issues within an international enterprise environment
  • On-site support for all Belgian Lubrizol plants/offices
  • Windows XP environment (Dell/HP hardware)

Most important tools used:

  • HP Openview ticketing system
  • Lotus Notes
  • Avaya Call Manager
  • Blackberry Manager
  • RSA Admin Console
  • SCCM 2007 Console
  • Active Directory
  • SAP GUI
IT Consultant at Projinit (2009 - 2015)

Feb.12

FedEx

Migration of FedEx Ship Manager (FSM) software for business customers in EMEAI-zone in a small team (4 people)

  • Telephonic assistance of the customer during the software update process
  • Remote pc assistance of the customer during update process using the ” Helpme FedEx” remote access tool
  • Remote assistance for local IT department at the customers office in case of security and policy issues
  • Exporting old address database file (sql) to .csv format with use of MS Excel macro conversion and importing the new .csv address file in the new software version
  • Regular contact with Customer Technology Helpdesk and the local IT managers of FedEx to schedule client/server updates with CT Field Technicians for larger customers
IT Consultant at Projinit (2009 - 2015)