Andy D'Hollander

Migration of FedEx Ship Manager (FSM) software for business customers in EMEAI-zone in a small team (4 people)

• Telephonic assistance of the customer during the software update process
• Remote pc assistance of the customer during update process using the ” Helpme FedEx” remote access tool
• Remote assistance for local IT department at the customers office in case of security and policy issues
• Exporting old address database file (sql) to .csv format with use of MS Excel macro conversion and importing the new .csv address file in the new software version
• Regular contact with Customer Technology Helpdesk and the local IT managers of FedEx to schedule client/server updates with CT Field Technicians for larger customers