FedEx
Migration of FedEx Ship Manager (FSM) software for business customers in EMEAI-zone in a small team (4 people)
- Telephonic assistance of the customer during the software update process
- Remote pc assistance of the customer during update process using the ” Helpme FedEx” remote access tool
- Remote assistance for local IT department at the customers office in case of security and policy issues
- Exporting old address database file (sql) to .csv format with use of MS Excel macro conversion and importing the new .csv address file in the new software version
- Regular contact with Customer Technology Helpdesk and the local IT managers of FedEx to schedule client/server updates with CT Field Technicians for larger customers