The Lubrizol Corporation
1st/2nd line Helpdesk Officer for EMEAI region
- Logging and solving day to day issues; escalating critical issues within an international enterprise environment
- On-site support for all Belgian Lubrizol plants/offices
- Windows XP environment (Dell/HP hardware)
Most important tools used:
- HP Openview ticketing system
- Lotus Notes
- Avaya Call Manager
- Blackberry Manager
- RSA Admin Console
- SCCM 2007 Console
- Active Directory
- SAP GUI
- …