1st/2nd line Helpdesk Officer for EMEAI region

• Logging and solving day to day issues; escalating critical issues within an international enterprise environment
• On-site support for all Belgian Lubrizol plants/offices
• Windows XP environment (Dell/HP hardware)

Most important tools used:

• HP Openview ticketing system
• Lotus Notes
• Avaya Call Manager
• Blackberry Manager
• RSA Admin Console
• SCCM 2007 Console
• Active Directory
• SAP GUI
• …