The Lubrizol Corporation

1st/2nd line Helpdesk Officer for EMEAI region

  • Logging and solving day┬áto day issues; escalating critical issues within an international enterprise environment
  • On-site support for all Belgian Lubrizol plants/offices
  • Windows XP environment (Dell/HP hardware)

Most important tools used:

  • HP Openview ticketing system
  • Lotus Notes
  • Avaya Call Manager
  • Blackberry Manager
  • RSA Admin Console
  • SCCM 2007┬áConsole
  • Active Directory